Frequently Asked Questions
Everything you need to know about bringing Flag into your home.
What is the typical shipping time for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 2 weeks, including assembly and packaging removal.
Do you offer a warranty on your home products?
Yes, all Flag furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home textiles and rugs?
We offer a 30-day return window for most items. Textiles and rugs must be in their original, unwashed condition with all tags attached to be eligible for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Sustainability is at the core of Flag. We prioritize FSC-certified woods, organic cottons, and recycled metals to ensure your home is as eco-friendly as it is beautiful.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.